ELM Security Ltd offers comprehensive Supermarket security solutions. The Supermarkets are prone to shop-lifting and theft.
We can provide security for your retail sites by providing;
- Manned Static Guards
- Mobile Guards
- Patrolling Guards
- CCTV and Alarm monitoring
- Key holding
- 24/7 Cover
Our guards are SIA Licensed and DBS checked to according to BS7858 standards. Our guards know how to best represent ELM Security. They remain vigilant and calm under any stressful circumstances.
Our Security Personnel will;
- Dress smartly
- Display SIA badge
- Perform as a team member
- Be prompt to handle situations.
- Be vigilant and attentive
- Look confident and act politely and compassionately
- Report anything out of the ordinary to the managers
- Co-operate fully with the emergency services or external authorities
- Ensure Health and Safety of staff and the visitors
- Efficiently monitor CCTV for the prevention of crime and suspicious activities.
- Meet and greet staff and visitors, and aid as needed.
Our Security Officers will adhere to the following standards:
- Professional Attitude & skills
- Impressive outlook
- Clear and concise communication
- Reliability & punctuality
- Display skills in dealing with Commercial entities
- Personal Integrity
- Health and safety
- Quality standards
Customer requirements vary a lot. We train our security personnel to be able to handle different situations efficiently. Furthermore, we would train them specifically as per your requirements on site to provide you with the same quality and consistency.
We have liability and efficacy insurances to provide services to the following sectors of the retail businesses;
- Supermarkets
- Convenience Stores
- Grocery stores
Some of the things our security will provide;
- Checking and verifying contractor passes and their validity.
- Helping vehicles and delivery vans to the correct parking bay.
- Keeping an eye on any perishable goods
- The site is secure during inclement weather conditions
- Treating customers politely to ensure a positive customer experience.
- Keeping the doors locked as required.
ELM Security officers will do a full risk assessment before taking over the site. They would be trained by our senior security supervisors to the requirements of your site and prevailing conditions.
We provide you and our staff with a 24-hour control room contact. The control room is manned by an experienced guard to offer advice to the guard and to the customer. We will conduct surprise visit to the site to ensure that our security provides the quality service as expected of them. Our business Director will remain in touch with you and collect your feedback every month to address your concerns and suggestions while maintaining the ISO9001 requirements for quality assurance and control.
We like to keep you in the loop about any security events that occur whilst the guard is on duty through the daily occurrence log sheet. Any serious issues would be conveyed to the control-room who could either advise how to handle or escalate and call site manager, emergency services or the Police depending upon the severity of the event. All our security officers are required to make an hourly check-in call to keep us informed of the situation on ground.
Please get in touch with us at 0333 050 9639 or email us at info@elmsecurity.co.uk to arrange for a free of charge site visit and risk assessment.