ELM Security Ltd offers the Concierge Security Services to the clients who are looking for experienced reception staff. Professional and friendly reception services. We believe that due the attitude of our front desk staff your customers would want to come back repeatedly. Your customers would feel welcome and comfortable to return.
Our guards are SIA Licenses and DBS checked. Our guards know how to best represent ELM Security. They are smartly dressed and calm. He would deal with your customers politely and compassionately.
If your need concierge services for any of the following;
- Hotels
- Corporate offices
- Apartments
- Hospitals
- Care Homes
- Sheltered Housing
- Museums
- Golf Clubs
Please call us at 0333 050 9639 or email us at info@elmsecurity.co.uk to discuss your requirements further.
Some of the things our security will provide;
- Keeping records of guests and visitors to the site.
- Checking and verifying contractor passes and their validity.
- Helping vehicles and delivery vans to the correct parking bay.
- Receiving and distribution of incoming packages and mail.
- Implementation of no smoking policies
- Receiving customers politely to ensure a positive customer experience.
- Updating electronic forms and records, as required.
- Keeping the doors locked as required.
Our Security Personnel will;
- Dress smartly
- Perform as a team member
- Be prompt to handle situations.
- Be vigilant and attentive
- Look confident and act politely and compassionately
- Report anything out of the ordinary to the managers
- Co-operate fully with the emergency services or external authorities
- Ensure Health and Safety of staff and the visitors
- Efficiently monitor CCTV for the prevention of crime and suspicious activities.
- Meet and greet staff and visitors, and aid as needed.
We provide you and our staff with a 24-hours control room contact. The control room is manned by an experienced guard to offer advice to the guard and to the customer. We will conduct surprise visit to the site to ensure that our security provides the quality service as expected of them. Our business Director will remain in touch with you and collect your feedback every month to address your concerns and suggestions while maintaining the ISO9001 requirements for quality assurance and control.